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I've been using VPN.ac since 2018. It has worked very well from China, and has not had lengthy dropouts, especially during 'sensitive' periods, unlike one of my friends using a different VPN. Regarding support, I sent a ticket two days ago, and unusually, no response so far. Alex, always Alex, has responded within a few hours in the past. As an Arch Linux users, the app does not work, since it is a Debian-based package, but using Network Manager has not been a problem. Leak tests show that there are no DNS leaks, so I am please with that. The browser extension can be used as a fallback if app connections get slow and system-wide VPN is not necessary. As an aside, change your DNS settings. I changed mine to Quad9.
Using VPN.ac since 2017, their service has been top-notch, it's like a boutique hotel, very private and exclusive service, Works perfectly with Netflix US, FR, and Hotstar/disney+ on all their servers. WireGurard connections super fast. Servers never overcrowded constant speed. Recently I tried All beautiful Nordvpn, very well polished, good client service but all copy-paste response, Fast connection but the most speed drops and it doesn't work with Hotstar/disney+ I ask them why they said their tech didn't figure out yet. so I had to ask for a refund.
I signed up for VPN.ac back in 2016 and I have been pretty happy with them. They are very security conscious, customer service is great, and they have continued to renew my service at the promo I signed up with so many years ago which is like an $18 annual savings. Their VPN client software is pretty good and I like that they have iOS and Linux support and they even make a client for Fire TV that works perfectly on my Shield. The desktop kill switch removes the gateway so there’s zero chance of anything leaking through which gives me peace of mind when I’m torrenting and the dedicated servers for torrenting are still plenty fast. I have a gigabit connection and I regularly see 200-300Mbps downloads on my phone and my desktop can spike to 450-500 at times. I had my first ever server issue last night where my connection dropped out and the server wouldn’t reconnect. I switched to another server and haven’t had a problem since. Considering how frequently Comcast has service outages, it’s impressive that I haven’t had reliability issues with this VPN service at all. I leave it connected 24/7 on my Shield for streaming purposes since the app has the option to pick which apps go over the VPN which lets me send Kodi over the VPN and still have access to Netflix and everything else directly. The Wireguard servers are a welcome addition. I emailed them about adding Wireguard support a few years back and they were concerned about the inability to integrate their own security features but they have a Wireguard beta now on a number of their servers and it just requires making a key on their website. I test for DNS leaks occasionally and have yet to have a leak there either. They are a small provider but that works in favor of those of us who use them. I have thought of trying other providers after seeing people post faster speed tests and also so I can get port forwarding as an option (they told me they don’t do this because it weakens anonymity and introduces more security risk to their servers) so I can use SoulSeek and other direct connect services but even if I pick up service on an as-needed basis for certain activities, I’ll continue to keep VPN.ac as my primary. It just works very well. If it ain’t broke, don’t fix it.
